Privacy Policy

PURPOSE

When visiting the Website www.veli.store, you should review our Privacy Policy. Changes and additions to this Privacy Policy may be made, therefore Veli.store encourages you to periodically check the Privacy Policy.

User who voluntarily provides personal information to Veli.store automatically authorizes Veli.store to use his/her personal data for storage and processing purposes.

This Privacy Policy defines the way, purposes, terms of use, and storage of Veli.store Users’ personal data. Based on the Law of Georgia «On Personal Data Protection» and the General Data Protection Regulation (GDPR), Veli.store aims to protect the User’s personal data.

This document (Privacy Policy) is an integral part of the terms and conditions for using the Veli.store Website, which is a mutually binding document.

DEFINITION OF TERMS

The terms used in this document have the following meanings:

Veli.store (hereinafter referred to as «We,» «Our,» «Website») - Saturn LLC, established following the laws of Georgia, iden. code: 405430494, registered at: Tbilisi, Sulkhan Tsintsadze Str. №43, apt. №4a;
Personal data - Any information related to an identified or identifiable natural person. A natural person is identifiable when he can be identified directly or indirectly, including by first name, last name, identification number, geolocation data, identifiable electronic communication data, physical, physiological, mental, psychological, genetic, economic, cultural, or social characteristics;
Data processing - Any action performed on data, including their collection, retrieval, access to them, photography, video monitoring and (or) audio monitoring, organization, grouping, interconnection, storage, modification, request, retrieval, use, blocking, deletion, or destruction; Also, disclosure of data by transmission, disclosure, distribution, or otherwise making available;
Data subject (hereinafter referred to as the «User») - Any natural person about whom data is processed;
Consent of the data subject (User) - A freely and clearly expressed will by the data subject after receiving relevant information to the processing of data about him for a specific purpose, by active action, in writing (including electronically) or orally;
Person responsible for the processing - A natural person, legal entity, or public institution, which individually or together with others determines the purposes and means of data processing, performs data processing directly or through a person authorized for processing;
Person authorized for processing - A natural person, legal entity or public institution that processes data for or on behalf of the Person responsible for the processing. A natural person in an employment relationship with a person responsible for processing is not considered a person entitled to processing;
Third party - A natural person, legal entity, or public institution, except for the Data subject, the personal data protection service, the Person responsible for processing, the Person authorized for processing, a special representative, and the Person who is authorized to process data by the direct instructions of the Person responsible for processing or the Person authorized for processing;
Direct marketing - The direct and immediate delivery of information to the data subject by phone, mail, e-mail, or other electronic means for the formation and maintenance of interest in a natural person and (or) legal entity, goods, idea, service, work, and (or) initiative, as well as image and social issues, for sales and (or) support purposes.

Consent

Using the Veli.store Website means the User’s consent to the Privacy Policy. Accordingly, the User grants Veli.store the right to process, store, and use the personal information he provides.

The Veli.store will use the information to provide the service following applicable law.

Basis of Data Processing

Veli.store processes User’s personal data:

Based on User consent;
To fulfill the duties assigned to him by law;
Data processing is necessary to provide services to Users;
According to the law, the data is publicly available, or the data subject has made it publicly available.

The Purpose of Processing the User ’s Personal Data

Improvement of Veli.store service quality;
Fulfillment of Veli.store’s legal obligations;
Elimination of claims made by the User;
Monitoring of activities identified by the User on the Website;
Notifying Users of updated data on Veli.store;
Effective communication with the User;
User feedback;
Testing the innovations introduced by Veli.store;
Introducing new products and news on the Website;
Determining the groups of Users for whom news should be offered;
Implementation of marketing and other activities;
Providing information on purchases made by the User;
receiving information from an authorized Third Party regarding the fulfillment of monetary obligations by the User;
Prevention of improper use of the Veli.store system;
Prevention of crimes stipulated by the Criminal Law Code of Georgia;
Delivery to competent state bodies;
Protection of the legal interests;
Another legitimate purpose granted to Veli.store by the Law of Georgia «On Personal Data Protection».

User Authority

The User has the right to request from Veli.store the following information about data processing:

Which User data is processed by Veli.store;
Purpose of data processing;
Legal basis for data processing;
How the data was collected;
To whom the data about the User was provided, the basis and purpose of providing the data;

At the User’s request, Veli.store is obliged to correct, update, add, block, delete, or destroy the data if they are incomplete, inaccurate, not updated or if their collection and processing were carried out in violation of the requirements of the law.

The User has the right to apply to the personal data protection service or to the court in case of violation of the rights stipulated by the law of Georgia «On Personal Data Protection.»

The User has the right to refuse the consent given by him to Veli.store at any time and to request the termination of data processing and (or) the destruction of the processed data. In such a case, Veli.store, on its part, will cancel the User’s personal account and, stop data processing and (or) destroy the processed data within the period stipulated by the law.

User Obligation

The User is obliged to provide complete and correct information about him to Veli.store so that he can receive the service in the future. This obligation also applies to changes in the information provided by the User.

Call-center

In order to improve the quality of Veli.store’s service, problem/defect elimination, feedback, security, incoming and outgoing calls are recorded, stored, and processed.

Rules of Use of the Veli.store Website

Using the Veli.store Website, the User consents to the storage and processing of his data and cookies (Cookies) by Veli.store.

In case of changes, the User is obliged to provide Veli.store with complete and correct information to update the information he provided.

A Minor

Veli.store lacks the ability to verify the truthfulness and correctness of the information provided by the User, including the User’s age. If it becomes known that the person providing the information is not of legal age, Veli.store is entitled not to consider the information provided by the minor. If you become aware that the person registered on Veli.store is not of legal age and needs the consent of the legal representative regarding the use of the Website, please inform us about this.

Who We Share User Data With

Sharing of personal data is carried out for partner courier service companies, which ensure the delivery of the purchased products to the User at the address specified by him. The following information about the User is transferred to the partner companies providing courier services: order details, name, address, and contact number. The information provided to the partner courier companies will be used only for the purpose of delivering the purchased products.

The sharing of the User’s personal data may be necessary in the cases provided by the current legislation of Georgia for the purpose of crime detection, investigation, or crime prevention.

Based on the User’s interests, through direct marketing, Veli.store can use the User’s personal information to provide advertising materials and services that are interesting to the User and to improve the quality of products and services. In particular, in case of the User’s consent, name postal address/phone number, and E-mail.

Veli.store is entitled to share personal information with any Third Party in the cases provided for by the current legislation of Georgia.

Consent/Withdraw of Direct Marketing

For direct marketing purposes, the User gives consent by active action.

The User has the opportunity to withdraw from Veli.store his consent to direct marketing at any time. In turn, Veli.store will stop direct marketing to the User within a reasonable period after receiving the call-off request, but by 7 (seven) business days.

The User’s consent to direct marketing is revoked in the personal account on the Veli.store Website in the following way:

In the User’s personal account, there is a «switch on/off» button, through which the User will be able to give consent/refusal to the processing of information for the purposes of direct marketing, receiving SMS and E-mail messages about news and offers.

Veli.store is obliged to record and store the time and fact of giving consent and withdrawal of consent by the User for the duration of direct marketing and for 1 (one) year after the termination of direct marketing.

A User’s request to stop direct marketing does not obligate Veli.store to stop providing information about updates and changes.

Log fi les and cookies

Veli.store uses a standard procedure for log files. Like other Websites, Veli.store uses cookies Log files and cookies are used on the Website to store information about User behavior and improve service quality. The following information is generated and collected through them:

IP address;
Device type;
Browser;
Time, date, and duration of Website visit;
From which platform the User was redirected to the Veli.store Website;
Information about the actions taken on the Veli.store Website - what products the User visited.

This information does not identify a specific User and represents analytical data.

The purpose of processing such information is:

Trend analysis;
Veli.store to manage the Website;
To produce statistics;
Track Users’ actions to create a Website experience;
Develop and implement effective marketing activities;
Give advice and recommendations.

When starting to use the Website, the User has the option to accept cookies.

Cookie settings can be changed by changing browser settings.

Receiving Data

Veli.store receives information from the following sources:

When a User fills out a Website registration form;
When communicating via telephone or E-mail;
When the User uses the Veli.store Website and chat.

What kind of data is processed?

When registering on the Website, the User provides the following information:

Mobile number;
E-mail;
Address;
First name and last name;
Password for authorization in the online store.

For registration, it is necessary to specify the mentioned information, without which the User will not be able to register on the Website.

After selecting the products, the User will be directed to the bank's payment page, where he will indicate his card data and confirm the transfer. Veli.store does not have access to the User’s bank card data. Veli.store receives information about the User’s payment.

Confidential Data Retention Term

Veli.store takes responsibility for the confidentiality and security of the User’s personal data.

Veli.store stores confidential information about the User for the period necessary to achieve the purpose stipulated by the legislation and this Policy.

Security

It is important for Veli.store to protect the confidential information provided by the User. The User's personal account is accessible only through the User's name and password chosen by him. Veli.store asks not to disclose this information to Third Party. Otherwise, Veli.store disclaims all responsibility.

Veli.store applies all measures to protect the User’s confidential information, however, it does not take responsibility and does not guarantee the actions of Third Party who make illegal access to Veli.store's servers.

Third Party

Veli.store disclaims all responsibility regarding other Websites that may be placed as an external link on the Veli.store Website. The privacy policies of other Websites may differ from this Policy. Accordingly, Veli.store invites you to familiarize yourself with the terms of use and Privacy Policy of the Website indicated as an external link.

Changes and Additions

It is possible to make changes and additions to this document. In case of changes or additions, the User will receive a personal message or will be published on the Website.

Changes and additions become effective after Veli.store sends a personal message to the User or publishes them on the Website. After the changes and additions enter into force, the User's use of the Website will be considered as consent to the changed conditions.