Privacy Policy

PURPOSE

When visiting the website www.veli.store, you are obliged to read our Privacy Policy. We may update our Privacy Policy, make some changes or additions, so Veli.store recommends you to check it from time to time.

Customer who voluntarily provides personal data to Veli.store automatically authorizes Veli.store to use it for storing and processing purposes.

This Privacy Policy defines the manner of processing customer's personal data, purpose and terms of its use and storing. Based on the “Law of Georgia On Personal Data Protection”, goal of Veli.store is to protect the customer's personal data.

This Privacy Policy is an integral part of the Terms and Conditions of using the Veli.store website and it represents a mutually binding document.

DEFINITION OF TERMS

The terms used in this document have the following definition:

Veli.store (hereinafter "we", "our", "website") - "Saturn" LLC established in accordance with the legislation of Georgia, identification code 405430494, registered address: Tbilisi, N43b, N4a Sulkhan Tsintsadze Street.
Persona Data - any information relating to an identified or identifiable individual.
Data Processing - any manipulation of data using automatic, semi-automatic or non-automatic means.
Data Subject (hereinafter the user) - any individual whose data is processed.
User Consent - user's expressed consent to read this document and process his/her personal data.
Third party - any natural or legal person, public institution.
Direct communication - direct and immediate provision of information to the data subject by phone, mail, e-mail or other electronic means of a natural person and/or legal entity, goods, idea, service, work and/or initiative, as well as formation and maintenance of interest in image and social topics , for the purpose of realization and/or support.
მესამე პირი - ფიზიკური პირი, იურიდიული პირი ან საჯარო დაწესებულება, გარდა მონაცემთა სუბიექტისა, პერსონალურ მონაცემთა დაცვის სამსახურისა, დამუშავებისთვის პასუხისმგებელი პირისა, დამუშავებაზე უფლებამოსილი პირისა, სპეციალური წარმომადგენლისა და იმ პირისა, რომელიც უფლებამოსილია დაამუშაოს მონაცემები დამუშავებისთვის პასუხისმგებელი პირის ან დამუშავებაზე უფლებამოსილი პირის პირდაპირი დავალებით.
პირდაპირი მარკეტინგი - ტელეფონის, ფოსტის, ელექტრონული ფოსტის ან სხვა ელექტრონული საშუალებით მონაცემთა სუბიექტისთვის ინფორმაციის პირდაპირი და უშუალო მიწოდება ფიზიკური პირის ან/და იურიდიული პირის, საქონლის, იდეის, მომსახურების, სამუშაოს ან/და წამოწყების, აგრეთვე საიმიჯო და სოციალური თემატიკისადმი ინტერესის ფორმირების, შენარჩუნების, რეალიზაციის ან/და მხარდაჭერის მიზნით.

CONSENT

Using the Veli.store website is considered as the user's consent to the Privacy Policy. Thus the user grants Veli.store the right to process, store and use the personal information provided by him/her.

The mentioned information will be used by Veli.store for the purpose of providing the service, taking into account the applicable law.

BASICS FOR DATA PROCESSING

Veli.store will process the user's personal data if:

There is user consent.
Data processing is required for Veli.store to fulfill its obligations under the law.
Data processing is necessary to provide service to the user.
კანონის თანახმად, მონაცემი საჯაროდ ხელმისაწვდომია ან მონაცემთა სუბიექტმა იგი საჯაროდ ხელმისაწვდომი გახადა.

Purpose of processing the user's personal data is following:

Improvement of the service quality provided by Veli.store;
Proper fulfillment of legal obligations of Veli.store;
Dealing with users’ claims;
Monitoring user’s activities on the website;
Notifying users about updated data on the Veli.store website;
Effective communication with customers;
Feedback with the users;
Test various innovations introduced by Veli.store;
Introduction of new products and innovations on the website;
Defining the user groups to offer new products and services;
Implementation of marketing and other kind of activities;
Providing information on purchases made by the user;
Obtaining information from an authorized third party about payments made by user;
Prevention of improper use of Veli.store system;
Prevention of crimes stipulated by the Criminal Code of Georgia;
Delivering information to relevant and competent state bodies;
Protection of legal interests;
Other legitimate purpose granted to Veli.store by the Law of Georgia on Personal Data Protection.

USER RIGHTS

Users have the right to request from Veli.store the following information about data processing:

What kind of user data is processed by Veli.store;
Purpose of processing personal data;
Legal basis for data processing;
Information about the means of collecting personal data;
To whom the user data is transferred, legal basis and purpose of transferring data;

Upon request of the user, Veli.store is obliged to correct, update, add, block, delete or destroy data if it is incomplete, inaccurate, not updated or if its collection and processing was carried out by violating the requirements of the law.

In case of violation of the rights stipulated by the law of Georgia on Personal Data Protection the user has the right to go to court or address.

The user has the right to withdraw his/her consent given to Veli.store at any time and also request to terminate data processing as well as demand to destroy processed data.

USER OBLIGATIONS

User is obliged to provide Veli.store with complete and accurate personal data in order to receive the service in the future. This obligation also applies to changes in the information made by the user at a later stage.

CALL CENTER

In order to improve the quality of Veli.store service, problem solving, feedback and security, incoming and outgoing calls are recorded, stored and processed.

TERMS OF USE OF VELI.STORE WEBSITE

By using the Veli.store website user gives consent his/her personal date and Cookies to be stored and processed by Veli.store.

The user is obliged to provide Veli.store with complete and accurate information and in case of changes, to update provided data.

MINORS

Veli.store lacks the ability to verify accuracy and authenticity of the data provided by the user, including the user’s age. If it is revealed that the person providing the information is minor, Veli.store is entitle not to take into account the data provided by this minor. If you are aware that the person registered on the Veli.store website is not of legal age and does not have the consent of the legal representative regarding the use of the website, please inform us about the case.

Who we share user data with

Sharing of personal data is carried out for partner courier service companies, which ensure the delivery of the purchased products to the user at the address specified by them. The following information about the customer will be transferred to the courier service partner companies: order details, name, address and contact number. The information provided to the partner courier companies will be used only for the purpose of delivering the purchased products.

The sharing of the user's personal data may be necessary in the cases provided for by the current legislation of Georgia, for the purpose of crime detection, investigation or crime prevention.

Based on the user's interests, Veli.store can use the user's personal information, in particular name and e-mail, postal address/phone number, for the purpose of providing advertising materials, services interesting to the user, improving the quality of products, assistance and services through direct communication.

Veli.store is authorized to share personal information with any third party in the cases provided for by the current legislation of Georgia.

Consent/opt-out of direct communication

For direct communication purposes, the user gives consent by active action.

The user has the opportunity to withdraw from Veli.store his consent to direct communication at any time. In turn, Veli.store will stop direct communication to the customer within a reasonable period of time after receiving the call-off request, but no later than 7 (seven) business days.

The user's consent to direct communication is revoked in the personal account on the Veli.store website in the following way:

In the user's personal account, there is a "switch on/off" button, through which the user will be able to give consent/refusal to the processing of information for direct communication purposes, receiving SMS and email messages about news and offers.

Veli.store is obliged to record and store the time and fact of giving consent and withdrawal of consent by the user for the duration of direct communication for 1 (one) year after the termination of direct communication.

A user's request to stop direct communication does not oblige Veli.store to stop providing information about updates and changes.

LOG FILES AND COOKIES

Veli.store uses the standard procedure of log files. Like other websites, Veli.store uses Cookies. Log files and Cookies are used to store information about user behavior and to improve the service quality. Following data is generated and collected through log files and Cookies:

IP address
Device type
Browser
Time, date and duration of website visit
From which platform the user was redirected to the Veli.store website
Information about the user actions taken on Veli.store website - what products the user searched for and visited.

This information does not identify any specific user and represents analytical data.

Purpose of processing such information is:

to analyze trends
Veli.store to manage the website
to compile statistics
track user actions to guarantee the best experience
to design and implement effective marketing activities
to give advice and recommendations

When starting to use the website, the user has the option to accept Cookies. If the user does not press the appropriate button and continues to use the website despite the notification, such action will be considered as consent by the user.

User can manage Cookie settings through the browser settings.

COMPILING DATA

Veli.store compiles information:

When the user fills out website registration form
When communicating with the user via telephone or e-mail
When the user uses the Veli.store website and online chat

PROCESSED DATA

When registering on the website, the user provides the following information:

Mobile number'
Email
Address
Name and surname
Password for online shopping authorization

For registration the user has to provide the above mentioned information. Without giving this data the user cannot be registered on the website.

After selecting products, the user will be redirected to the payment page. On the payment page the user fills out his/her card data and confirms payment. Veli.store has no access to user's bank card data. Veli.store receives information about the payment made by the user.

PERSONAL DATA RETENTION PERIOD

Veli.store takes responsibility for the privacy and security of the user's personal data.

Veli.store stores personal data about the user to achieve the purpose for the period stipulated by the law and this policy document.

SECURITY

It is important for Veli.store to protect the personal data provided by the user. The user's profile is accessible only through the user name and password generated by him/her. Veli.store recommends not to share this information to third parties. Otherwise Veli.store disclaims any responsibility.

Veli.store applies all measures to protect the user's personal date, however, takes no responsibility for actions of unauthorized third parties who may illegally access Veli.store servers.

THIRD PARTIES

Veli.store disclaims all responsibility regarding other websites that may be displayed as an external link on the Veli.store website. The Privacy Policy of other websites may differ from this Policy. Veli.store asks its users to read the Terms and Conditions as well as Privacy Policy of the website displayed as an external link.

CHANGES AND ADDITIONS

We reserve the right, in our sole discretion, to make changes and additions to this Policy at any time. Users will be notified about amendments by email or they will be published on our website.

Changes and additions come into force once they are published on the website or users are notified about them by private message. After the changes and additions come into force, use of the website will be considered as consent to the changed terms.