This document represents the Terms and Conditions of Use of the Veli.store website.
It is a mutually binding agreement signed between the customer and "Saturn" LLC, registered address Tbilisi, Saburtalo District, N43b, 4a Tsinisadze Street.
If the user does not agree with the content of Veli.store's legal documents, he/she may not use the website, however, Veli.store kindly asks users to send comments by e-mail. In case of additional questions, complaints and requests, the user can contact Veli.store via e-mail. The Veli.store team is ready to provide customers with detailed information.
The terms used in this document are defined as follow:
By creating an account on the website, the user can purchase products posted on Veli.store.
Each order placed by the user represents a separate purchase agreement, the parties of which are the authorized user of the website and "Saturn" LLC. When placing an order, the subject of the purchase, its cost and address of delivery are generated.
To place an order and purchase products on Veli.store, user needs to register on the website. For registration it is necessary to fill out the form indicating the following data:
The user can register on the website either when purchasing product or before that.
Before purchasing an item, user needs to sign in to the system by selecting “log in” from the website main menu.
User can gain access to the system through:
After selecting the desired product and adding it to online shopping cart, new users will be requested to fill out the following information: e-mail, name, mobile number and address where product should to be delivered.
The user will be redirected to the payment page. To ensure smooth delivery of the purchased product, the user has to verify the address and contact information indicated by him/her, before making the payment. In case of providing incorrect/incomplete address and/or contact information, the customer bears responsible for delayed delivery.
The user will be able to check information about the purchased product on his/her account.
Veli.store reserves the right to refuse to process order or cancel it in case of suspected fraud, unauthorized or illegal transaction.
After making a payment the right of product ownership is transferred to the customer.
Return and Exchange Policy of purchased product is available here.
he user declares consent "Mercury Delivery" LLC (identification code: 405430500, registered address: Georgia, Tbilisi, Saburtalo district, N43b, 4a S. Tsintsadze Street) to transport the purchased product.
Parties of the delivery agreement are the customer and "Mercury Deliver" LLC.
In order to ensure a courier service, Veli.store transfers customer’s personal data to "Mercury Delivery" LLC. This data include customer’s name, last name, address and phone number.
Veli.store delivers the purchased product to the courier company "Mercury Delivery" LLC, which transports it to the address specified by the customer. Veli.store's responsibility and obligation is fulfilled when the products are handed over to the courier company. From that moment risk of product loss and damage is fully transferred to the courier service company.
Customers can receive the purchased product both on working and non-working days. In Tbilisi products purchased before 09:30 PM will be delivered on the same day. As for the products purchased after 09:30 PM, delivery service will be provided the next day.
In big and small regions of the country, products purchased from the Veli.store website are delivered within 3 - 5 working days, as for mountainous regions delivery service takes from 7 to 10 days.
Delivery service is free throughout Georgia.
Payment can only be made by cashless method.
When placing an order, the user is redirected to the payment page where he/she fills out data of the bank card. After submitting this information order to make payment is being processed and confirmed by the bank.
Veli.store does not have access neither to the payment page nor to the bank card data specified by the user. If the payment is successful, notification with relevant information will be displayed on the screen.
After completing the payment procedure, the user receives an e-mail with confirmation that the order was placed successfully.
If the terms stipulated by this document were violated by the user or registration was made using the false information, Veli.store reserves the right to restrict the user from accessing and using his/her account bases on the unilateral notification sent to the customer’s e-mail address. In case of receiving such notification, the user should contact the Veli.store team.
Veli, store, to the best of its ability, ensures development of mechanisms for protecting website system, however, it is not responsible for any unauthorized access to data protected on the platform, damage caused by third parties and services offered by them.
By registering on the website, the user confirms that he/she is an individual with legal capacity who has reached the age of 18 and uses the website at his/her own free will and risk.
Veli.store is not responsible for the website or its services to be permanently available for users and does not guarantee the website to be free of software bugs, viruses and/or any other flaws.
Veli.store disclaims full responsibility for damage caused by negligence, as well as for cases when user credential becomes known to a third party.
Veli.store excludes both its and all its employees liability in case of culpable violation theses Terms and Conditions as well as applicable law by the user.
Veli.store is limited to the value of the disputed product in case court finds its liability.
The company disclaims full responsibility for any kind of damage and/or interruption in service that may be caused by the participation of third parties such as failure of internet providers, mobile telecommunication companies, etc.
Information on the website may be modified or removed without prior notice. Veli.store will not provide the user with the service that it is against the applicable law.
The user is prohibited from using the website for illegal purposes, including unauthorized access to Veli.store's systems, inappropriate use of information available on the website or any other action that may directly or indirectly harm Veli.store's interests protected by law.
By registering on the website the user agrees to subscribe to product and service updates, advertising and promotional materials. In case of consent, the user will receive newsletters, various offers and information via e-mail.
The customer can request to stop receiving any kind of marketing communication by sending an email to Veli.store at any time.
Any text, graphics or photo animations posted on the website exclusively belong to Veli.store.
Veli.store trademark is registered in Sakpatent - National Intelectual Center of Georgia and is the property of "Saturn" LLC.
Any use of this trademark without Veli.store's prior express written permission is strictly prohibited. The user is not allowed to use Veli.store's trademark, graphics and photographs in connection with any product or service that may cause confusion. The user has no right to use above mentioned in such a way that may insult Veli.store or harm its reputation. In case of such violation, Veli.store reserves the right to take legal actions. The customer will be responsible to compensate material and non-material damage caused to Veli.store. Compensation costs may include legal fees and court costs.
By purchasing products on the website, no copyright is transferred to the user.
Veli.store respects copyrights of others and encourages the users to protect Veli.store's copyrights.
If the user is a copyright owner and believes that the object of his copyright was posted on the Veli.store website by violating the law, the user should contact Veli.store by e-mail and indicate “Copyright Infringement” in the subject line.
These Terms and Conditions of Use come into force upon acceptance by the user and remain in full force until the user's account is deleted.
Validity of this document can be terminated in the cases stipulated by the legislation of Georgia and/or these Terms and Conditions, as well as at the discretion of the user at any time, after the full payment of any type of debt (if any) to Veli.store.
These Terms and Conditions are governed by and defined following the applicable laws of Georgia.
The parties agree that in case of any dispute, they will try to resolve the disagreement through negotiation. If it is not possible to settle the dispute by the mean of negotiation, the parties have the right to go to Tbilisi City Court.
If any part of these Terms and Conditions is annulled, it does not affect the other part of the document.
We reserve the right, in our sole discretion, to make changes and/or additions to this Terms and Conditions at any time and for any reason by posting them on our website and without prior consent of the users. Users will be notified about amendments by email or they will be published on our website. After the changes and additions, use of the website will be considered as consent to the changed terms.