To register, press the "Login" button in the upper right corner of the website.
 

- Indicate the active email you are using;

- Set a password and your VELI is ready.

Here's a simple guide on how to purchase our fantastic product:

- Select the product you want and click on the "Add to Cart" button. It will be like adding a treat to your shopping basket.

- Next, provide us with the address where you'd like your order to be delivered. We'll make sure it arrives at the right place, just for you.

- Now, it's time to choose a delivery time that suits your schedule. Pick a slot that works best for you, and we'll do our best to accommodate it.

- Lastly, select your preferred payment method. We accept card payments on our website, including popular options like Visa, Mastercard, American Express and Liberty Top Card. You have the flexibility to pay the total price upfront or divide your payment into smaller, more manageable chunks, based on your desired bank's conditions.

For businesses, payment is possible through both card and bank transfer, based on the invoice.

Payment on the website is possible only by card: VISA, MASTERCARD, AMERICAN EXPRESS, Re|Bank’ Top|Card, and foreign card.

A maximum of 10 orders can be made with one card within 24 hours.

When buying a product or several items together at Veli.store, you can distribute the cost in the following ways: by installments and “ნაწილ-ნაწილ” of the Bank of Georgia, as well as by installments of TBC, Space and Credo Bank.

When placing the order, mark the desired delivery time, and you will receive the details to the email and mobile number indicated in your account.

Our courier will deliver the products purchased before 21:30 on the same day, at the time and address pre-selected by you, in a maximum of 3 hours. You will receive the purchase at the desired time the next day on the purchases made after 21:30.

Products purchased at Veli.store can be delivered throughout Georgia.

Delivery is free throughout Georgia.

Products purchased on veli.store can only be delivered with the help of our couriers.

We want you to be absolutely satisfied with your purchase. If, for any reason, you need to return the item, here are the conditions for a hassle-free return:

1. If you simply changed your mind about the product, no worries! We'll gladly refund your money.
2. In case the product or order details don't match what you purchased from VELI.store, we'll take care of it. Your satisfaction is our priority.
3. Should you receive a product with a factory grudge, please let us know. We'll make things right for you.
4. Oops! If you accidentally ordered the wrong product, we understand. Return it to us, and we'll sort it out.
5. If the item was damaged during delivery, please inform us immediately. We'll make sure you get a replacement or a refund.
6. We value your time, so if the product wasn't delivered on time as agreed, we'll find a solution to make it up to you.

For more detailed information on our product return policy, we invite you to visit our dedicated page on returns. If you have any further questions or need assistance, don't hesitate to contact our friendly team at 032 2 560505. We're here to help!

Thank you for choosing VELI.store! We can't wait for you to enjoy your new product. Happy shopping!

Purchased products can be exchanged if:
 

• - The product delivered by the courier or the product details does not match the one you ordered on veli.store


• - You will find that the product has a factory defect
• - You accidentally purchased a different item
• - The product was damaged during delivery



 
•  

For detailed information on product returns, visit the product return policy or contact us at 032 2 560505

On veli.store, the warranty applies to products placed in the Technic category.

You can use the warranty service if a problem is found with the purchased product. To do this, you need to contact the veli.store customer support team via phone, email, or online chat.

The damaged product will be repaired by the company specified in the warranty document. You will get the document by email. To get more information about the warranty service, visit the warranty conditions.

For detailed information on warranty service, contact the veli.store customer support team: 032 2 560505