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Translator: Khatuna Basilashvili
Year of publication: 2022
Number of pages: 192
ISBN: 9789941354922
Publisher: Palitra L
John Scholl is an internationally recognized service industry strategist and founder and president of the Service Quality Institute, a world leader in customer service. It offers strategies that are quite easy to understand and implement. He is only interested in the field of customer service and stubbornly follows this path. If you want to make your organization a humane, sensitive, loving and caring company, read this book and learn as many lessons as possible.
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